Terms and Conditions

Effective Date: August 1, 2026

This Agreement sets the terms for dog training services provided by BarkNBondK9Solutions, LLC, a Florida limited liability company (“we,” “our,” or “Company”), to the client (“Client”) who signs below or books services. By scheduling or taking part in our training, the Client acknowledges that they have read, understood, and agree to these terms.

These Terms and Conditions apply to all services offered by the Company including but not limited to single sessions, virtual training, training programs, and multi-session packages. Any individual service descriptions or listings—whether on the Company’s website, booking page, or marketing materials—are subject to and governed by the terms outlined in this Agreement. In the event of any discrepancy between those descriptions and this Agreement, these Terms shall prevail. This Agreement was originally drafted in English and may be translated into Spanish for the Client’s convenience; in the event of any inconsistency, conflict, or ambiguity between the English version and the Spanish translation, the English version shall control.

1. Description of Services

The Company provides private, in‑home, virtual, and public‑area dog training services, tailored to the needs of each individual dog. Public sessions are conducted only in locations where such activities are permitted by applicable laws and rules.

(1a) Training Methods and Tools

The Company primarily uses reward‑based training methods, including food, toys, praise, and other appropriate reinforcers. Training methods and equipment are selected based on the individual dog, the Client’s goals, the training environment, safety considerations, and the Company’s professional judgment.

Remote collar stimulation (including tone, vibration, or other approved settings) may be used solely as a communication tool when the Company determines it is appropriate for the dog and training objectives. Remote collars are never used for punishment, intimidation, or suppression of behavior and are not used as corrective punishment devices. Any use of remote collars will be introduced and applied in accordance with the Company’s training standards and only when the Company determines it is safe, appropriate, and in the dog’s best interests.

The Company retains sole discretion to approve, deny, modify, or discontinue the use of any training method, tool, or equipment at any time. Client must disclose any known allergies, food sensitivities, or dietary restrictions at time of enrollment. Training treats may be used during sessions unless otherwise directed by the Client, and the treats used will be identified during the onboarding enrollment.

(1b) No Guarantee of Results

The Company does not guarantee specific training outcomes, behavioral results, or timelines. Results vary based on factors such as the dog’s temperament and history, the home and public environment, consistency of practice, and the Client’s participation and follow‑through. Training is a process that develops over time through repetition and reinforcement, and the Company’s role is to provide guidance, strategies, and recommendations to help the Client work toward their training goals.

2. Session Duration

Each training session is scheduled for one (1) hour. Active work with the dog may be conducted in shorter intervals based on the dog’s age, behavior, attention span, stress level, energy level, or responsiveness. Any remaining time in the session may be used to review progress, demonstrate techniques, answer questions, and provide guidance to the Client. Because training is tailored to the dog’s needs, shorter active training periods do not constitute incomplete services.

3. Booking, Payment & Cancellation

(3a) Payment Requirements

The Client shall book the Enrollment Session directly and provide a valid credit card at the time of enrollment. The card shall be securely stored by our payment processor and may be charged for the Enrollment Session, late cancellation fees, no-show fees, or other applicable fees in accordance with these Terms and Conditions. The Enrollment Session will be charged twenty-four (24) hours before the confirmed appointment. If the payment attempt fails, the Company may cancel or reschedule the appointment until the invoice is paid or an updated payment method is provided.

Training Packages and Additional Sessions will not be charged to the credit card on file. These services are invoiced separately, payment is due upon receipt of the invoice, and payment must be received before the Company schedules or confirms the applicable appointment.

Pay-As-You-Go Sessions are invoiced separately and are due upon receipt. Unless the Client and the Company expressly agree otherwise in writing, the Company may charge the credit card on file for the applicable session twenty-four (24) hours before the Client's confirmed appointment.

Clients utilizing financing methods must maintain a valid credit card on file for the purpose of charging late cancellation fees, no-show fees, or other applicable fees.

(3b) Financing & Discounts

Credit: Each household may receive a one-time $50 credit toward the first Training Package selected for each dog at initial registration. Dogs added after initial enrollment are not eligible for this credit. The credit does not apply to Pay-As-You-Go Sessions or Additional Sessions.

Packages: Training Packages are offered in set session counts (4, 6, or 10 sessions). Clients may select one package size per dog at initial enrollment and may later purchase Additional Sessions.

Pay-As-You-Go and Add-On Sessions:
Pay-As-You-Go sessions are billed at $170 per session.
Additional Sessions may be purchased only by Clients with an active Training Package or after completing a Training Package. Additional Sessions are billed at a discounted per-session rate: $161.50 per session for two additional sessions, and $153 per session for three or more additional sessions. Availability, eligibility, and pricing are subject to these Terms and Conditions.

Financing: Training Packages over $200 are eligible for financing through approved third-party providers, including Affirm, Klarna, or Afterpay, subject to provider approval and their separate terms and conditions. The Company is not responsible for financing decisions, payment schedules, or disputes handled by third-party providers.

Verification-Based Discount: Clients who are verified as eligible, including Military & Veterans, First Responders, Healthcare Workers, Students, and Teachers, may receive a 10% discount on Training Packages, as approved by the Company in its sole discretion. Verification may be completed through a third-party system or another method designated by the Company. The Verification-Based Discount applies only to Training Packages and does not apply to Pay-As-You-Go Sessions or Additional Sessions.

Other Promotions: Promotions, discounts, and credits may not be combined unless expressly stated in writing by the Company or in our official website.

(3c) Cancellation & No-Show Policy

Cancellations with less than 24 hours’ notice will incur a $60.00 late cancellation fee. No-shows are charged the same fee. After three cancellations or no-shows, future services may be terminated without refund.

(3d) Refund Policy (Prorated – Time-Limited)

Refunds are available only for sessions not yet completed and are subject to the following terms:

Refund Request Deadline: All refund requests must be submitted in writing within ten (10) calendar days of the Client’s first completed training session within a purchased package. Refund requests submitted after this ten-day period will not be honored, and no refunds will be issued regardless of remaining sessions.

Enrollment Session & Pay-As-You-Go: The Enrollment Session and any Pay-As-You-Go session are non-refundable unless canceled by the Company.

Training Packages & Additional Session: Refunds for Training Packages and Additional Sessions are prorated based on the number of unused sessions remaining at the time the refund request is submitted. All completed sessions are non-refundable.

Processing Time & Method: Approved refunds will be processed within fourteen (14) business days, minus any applicable cancellation or no-show fees, and issued to the original form of payment unless otherwise required by law.

(3e) Pricing Changes

The Company reserves the right to modify, update, or adjust service pricing at any time in response to changes in operational costs, service offerings, or third‑party processing fees. Clients will be notified of pricing changes via email or updates posted on the Company’s official website prior to the effective date of such changes as they relate to future services. Prices confirmed at the time of booking will remain valid for that specific appointment unless otherwise stated in writing by the Company.

4. Required Documentation

Clients must submit all required forms within twenty‑four (24) hours of first notice. Sessions remain tentative until all documentation has been reviewed and approved by the Company.

(4a) Dog Health & Behavior Disclosure

Client represents that their dog is in good general health and free from any known contagious illness at the time services begin. Client must provide up-to-date vaccination records for their dog, unless a vaccination is waived for a documented medical reason. Client must disclose, before services begin, any known medical conditions, medications, injuries, physical limitations, allergies, bite history, aggression, reactivity, or other behavioral concerns that may affect training or safety. Client must promptly notify the Company of any changes to the dog’s health or behavior during the course of services.

5. Rescheduling Policy

Clients may reschedule a session up to three times with at least twenty‑four (24) hours’ notice. Additional changes require written approval from the Company. Exceptions may be made for documented medical emergencies or at the Company’s discretion. Excessive rescheduling may result in termination of services.

(5a) Weather and Environmental Conditions

For outdoor or public-area sessions, the Company may modify, shorten, relocate, delay, or reschedule a session due to weather, heat, rain, lightning, flooding, poor air quality, or other environmental conditions that, in the Company’s sole professional judgment, may affect safety, accessibility, or training quality. Such changes shall not constitute a breach of this Agreement, and the Client remains responsible for following any rescheduling instructions issued by the Company.

6. Late Arrival

If the client arrives more than 15 minutes late, a late fee will be charged to the card on file. The trainer may shorten or cancel the session at their discretion. Due note that late arrival does not constitute an incomplete session or entitles the client to additional training time.

7. Participation and Safety Compliance

Client agrees to actively participate in the training process, follow the Company’s instructions, complete any assigned exercises and promptly report any material changes in the dog’s health or behavior that may affect training.

The Company may require appropriate safety equipment, including but not limited to leashes, muzzles, barriers, or other management tools, and may modify, suspend, or discontinue services at any time if, in its sole professional judgment, doing so is necessary for the safety of the dog, the Client, the trainer, or any third party.

(7a) Children and Supervision

Client agrees to maintain direct supervision of all minors present during any training session. The Company is not responsible for supervising children, and may pause, modify, or terminate services if a child’s presence creates a safety risk, distraction, or interference with training.

8. Termination by the Company

Services may be terminated immediately for:
    Non-payment;
    Repeated breaches of this Agreement;
    Unsafe or inappropriate behavior by Client or dog.

No refunds will be provided upon termination under these circumstances. Termination notices may be delivered in person, electronically (including email), and/or through the Client Portal. Client acknowledgment or signature is not required for termination to take effect.

(8a) Right to Refuse or Decline Service

The Company reserves the right, in its sole discretion, to refuse, decline, suspend, or discontinue services at any time before or during a session if the dog, Client, environment, requested service, or surrounding circumstances present a safety risk, exceed the Company’s scope of service, or otherwise prevent the Company from providing services in a safe, professional, or effective manner. If services are refused or discontinued under this section, any applicable fees already earned or incurred remain due to the fullest extent permitted by law.

9. Assumption of Risk & Limitation of Liability

Client acknowledges that participation in dog training carries inherent risks, including but not limited to dog bites, scratches, behavioral setbacks, and injuries to self, third parties, pets, or property. These risks may arise during training sessions or at any time thereafter as a result of the dog’s behavior, handling, use of equipment, or participation in training activities, whether supervised or unsupervised.

Client voluntarily assumes all such risks and responsibilities. To the fullest extent permitted by law, BarkNBondK9Solutions, LLC, its owners, trainers, contractors, and staff shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the services, whether during or after training, except in cases of gross negligence or willful misconduct.

10. Indemnification

Client agrees to indemnify and hold harmless BarkNBondK9Solutions, LLC, its owners, trainers, contractors, and staff from all claims, liabilities, damages, or expenses (including attorneys’ fees) arising from:
    Client’s breach of this Agreement;
    The behavior or actions of Client’s pet;
    Client’s failure to follow instructions or precautions.

(10a) Crate Training and Equipment Risks

The Company provides guidance on safe crate training, confinement, and equipment use based on professional judgment and current best practices. In addition to the risks described in Section 9 (Assumption of Risk & Limitation of Liability), Client acknowledges that crate training, confinement, and the use of training tools and equipment carry specific inherent risks, including but not limited to pet anxiety, panic, escape attempts, chewing or ingesting crate materials, destructive behavior, and resulting injury or death.

Client understands that these risks may occur during or after training sessions, whether or not the Client follows all instructions provided by the Company. To the fullest extent permitted by law, BarkNBondK9Solutions, LLC, its owners, trainers, contractors, and staff shall not be liable for any injury, illness, medical emergency, or death of the pet arising from crate confinement, crate use, or the use or misuse of any training tools or equipment, except in cases of gross negligence or willful misconduct by the Company.

Client remains solely responsible for ensuring that any crate or confinement area used for their pet is properly sized, safely constructed, structurally sound, and appropriately secured, and for monitoring their pet’s condition and behavior when confined or left unattended.

11. Insurance

The Company maintains insurance coverage for dog training services effective June 11, 2026. Full coverage details are available in the Company’s active insurance policy, and certain services may be excluded or not offered.

12. Conduct Policy

Clients must behave toward Company staff, animals, and members of the public in a respectful, safe, and appropriate manner at all times, regardless of location. Any behavior that is abusive, aggressive, harassing, threatening, or otherwise unsafe—whether verbal or physical—may result in immediate termination of services without refund and permanent disqualification from all future services.

The Company reserves the right, at its sole discretion, to determine what constitutes inappropriate conduct and to take immediate action, including discontinuing services on‑site and reporting the incident to relevant authorities when necessary.

13. Trainer Identification

All trainers are background‑checked and carry official Company identification. Proof of insurance and required permits are available upon request.

14. Confidentiality

All personal and pet information provided to the Company is treated as confidential. Paper forms are digitized and securely destroyed within thirty (30) days from the date of signature. The Company will not disclose client or pet information to any third party except as required by law or with explicit Client authorization.

15. Parking Authorization & Access

Clients are responsible for informing the Company and its trainers of authorized parking locations and any applicable parking restrictions prior to the scheduled session. The Company is not responsible for any related fees arising from parking authorized or designated by the Client at a private or residential property; any such charges may be invoiced to the Client and are due upon receipt.

If services are conducted at a public location (including public parks, streets, or parking areas), the Company and its trainers are solely responsible for complying with applicable parking laws, regulations, fees, and restrictions associated with public parking.

16. Property, Valuables, Home Access, and Claims

Client agrees to secure, lock away, or remove all valuables, including but not limited to jewelry, cash, prescription medications, electronics, wallets, keys, and sensitive personal documents, prior to the Trainer’s arrival for any in‑home training session. BarkNBondK9Solutions, LLC shall not be liable for the loss, disappearance, theft, or alleged misplacement of any unsecured personal property on the Client’s premises.

(16a) No Duty to Inventory or Safeguard Property

Client acknowledges that the Trainer has no duty to inventory, monitor, move, handle, secure, or protect Client property, except as reasonably necessary to conduct the training session. Any items not specifically brought into the designated training area remain the Client’s sole responsibility.

(16b) Authorized Access and Designated Areas

Client shall designate the specific areas of the home where training will take place. The Trainer is authorized to enter only those designated areas and the direct pathways reasonably necessary to reach them. The Trainer is not responsible for monitoring, securing, or supervising any non‑designated areas of the home.

(16c) Home Environment Security

Client remains solely responsible for the overall security of the premises, including ensuring doors, gates, and secondary entrances are properly secured, alarm systems are appropriately managed, and any household members, guests, or residents are informed of the scheduled session. While the Trainer will exercise reasonable care when entering and exiting the home, the Company is not responsible for any lapse in household security.

(16d) Missing Item Claims

Any claim for missing, lost, stolen, or allegedly tampered‑with property must be reported to the Company in writing within twenty‑four (24) hours of the conclusion of the training session during which the loss is alleged to have occurred. The report must include a detailed description of the item, the date and time the item was last confirmed present, the names of any persons who had access to the item, and any supporting photos, video, receipts, or other documentation reasonably available. Failure to provide timely written notice may result in denial of the claim to the fullest extent permitted by law.

(16e) False Claims, Tampering, and Evidence Preservation

Client agrees not to make any false, misleading, or unsupported allegation that the Company, its trainers, contractors, or staff tampered with, removed, damaged, or interfered with Client property, equipment, food, treats, training materials, or personal belongings. Client further agrees to preserve any relevant evidence and not alter, move, discard, or contaminate the item or surrounding area before the Company has had a reasonable opportunity to review and inspect the claim, which shall be within three (3) business days of receiving the written report, unless necessary for safety, sanitation, or emergency reasons. The Company shall not be responsible for unverified, pre‑existing, third‑party‑caused, or untimely reported losses. Knowingly false accusations or defamatory statements may result in immediate termination of services without refund, and pursuit of all available legal remedies, to the fullest extent permitted by law.

17. Non-Payment & Collections

Fees and charges are due according to the terms of the applicable invoice. Failure to make timely payment may result in the suspension of services until the account is brought current and may also lead to referral to a collection agency or the initiation of legal proceedings. The Client is responsible for all reasonable costs incurred in collecting unpaid amounts, including attorneys' fees, court costs, and collection agency fees, to the extent permitted by applicable law. The Company reserves all rights and remedies available under applicable law to recover outstanding balances.

18. Location Sharing & Mileage Tracking

Trainers may share their real‑time location approximately thirty (30) minutes prior to arrival. Mileage related to in‑person training is tracked for business and tax purposes and handled in accordance with the Company’s Privacy Policy.

19. Service Restrictions & Emergency Care

The Company does not provide transportation services for dogs or clients under any circumstances. The Company does not operate, and is not licensed to operate, any kennel, boarding facility, daycare, or pet transportation service. Clients are solely responsible for transporting their pets and for their care outside of scheduled training sessions.

The Company and its trainers are trained in first aid and may render reasonable emergency aid if necessary, but the Client remains solely responsible for obtaining veterinary care and making all emergency treatment decisions.

20. Modifications

The Company may propose updates to this Agreement from time to time. Any such updates or changes will require the Client’s written acceptance via a new contract or addendum. Continued use of services without signing the updated agreement does not constitute acceptance of modified terms. If the Client does not accept the updated Agreement, current terms remain in effect.

21. Governing Law & Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflicts of law provisions. Any legal action or proceeding arising under or relating to this Agreement shall be brought exclusively in the state or federal courts located in Miami-Dade County, Florida, and the parties hereby irrevocably consent to the jurisdiction and venue of such courts.

22. Severability

If any provision of this Agreement is found to be invalid or unenforceable by a court of law, the remaining provisions shall remain in full force and effect.

23. Waiver

Failure by the Company to enforce any provision of this Agreement shall not constitute a waiver of its rights to do so in the future.

24. Force Majeure

The Company shall not be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, government actions, or other unforeseen events.

25. Electronic Signature

Client agrees that electronic signatures and electronic records shall be considered legally binding and equivalent to original signatures.

26. Entire Agreement

This document, together with any signed addenda or updates, constitutes the entire Agreement between the parties and supersedes all prior agreements, whether written or oral. No modifications or amendments are valid unless signed in writing by both the Client and an authorized representative of the Company.

27. Dispute Resolution

In the event of any dispute, claim, or disagreement arising out of or relating to this Agreement or the services provided, both the Client and BarkNBondK9Solutions, LLC agree to attempt to resolve the matter through good faith negotiations.

If a resolution cannot be reached informally, both parties agree to submit the dispute to mediation in Miami-Dade County, Florida, before pursuing any other legal remedy. Mediation shall be conducted by a mutually agreed-upon neutral third party. The cost of mediation shall be shared equally by both parties.

If mediation fails to resolve the issue, either party may then pursue legal action as permitted under Section 20 (Governing Law & Jurisdiction). Both parties agree to waive their right to a jury trial and instead submit to a bench trial in the applicable court.

Nothing in this clause shall prevent either party from seeking injunctive relief or other equitable remedies for urgent matters.

Acknowledgment (For Display Purposes Only)

These Terms and Conditions are provided for review. All Clients are required to read, understand, and sign this Agreement prior to the commencement of any services with BarkNBondK9Solutions, LLC.