Terms & Conditions
Effective Date: January 1, 2026
This Agreement sets the terms for dog training services provided by BarkNBondK9Solutions, LLC, a Florida limited liability company (“we,” “our,” or “Company”), to the client (“Client”) who signs below or books services. By scheduling or taking part in our training, the Client acknowledges that they have read, understood, and agree to these terms.
These Terms and Conditions apply to all services offered by the Company including but not limited to single sessions, virtual training, training programs, and multi-session packages. Any individual service descriptions or listings—whether on the Company’s website, booking page, or marketing materials—are subject to and governed by the terms outlined in this Agreement. In the event of any discrepancy between those descriptions and this Agreement, these Terms shall prevail.
1. Description of Services
The Company provides private, in-home, virtual, and public-area dog training services, customized to meet the specific needs and requirements of each individual dog, with public sessions held only where permitted.
(1a) Training Philosophy, Tools & Treats
We follow a positive-based, science-backed approach to dog training that emphasizes trust, clear communication, and reinforcement of desirable behaviors. Our goal is to strengthen the human-canine bond through proven, humane training techniques.
While our foundation is rooted in positive reinforcement, certain training tools—such as E-collars—may be used responsibly under professional guidance for communication purposes only and never for punishment, including vibration or tone signals. Tools are introduced and demonstrated only when appropriate and always in a way that supports the dog’s wellbeing.
Clients may request the use of specific training tools or equipment; however, these will only be used if approved at the sole discretion of our trainers as safe, ethical, and appropriate for the individual dog. If a tool is not approved, it will not be used.
Training treats are provided by the Company during sessions. The exact treats used will be disclosed on the OnBoarding Form. Any known food allergies, sensitivities, or medical conditions must be disclosed on this form prior to booking.
(1b) No Guarantee of Results
The Company does not guarantee specific training outcomes, behavioral results, or timelines. Training results vary based on factors including the dog’s temperament, history, environment, consistency, and the Client’s participation and follow-through.
2. Session Duration
Each training session shall be scheduled for up to one (1) hour. The actual duration of a session may be shorter at the Trainer’s discretion based on the dog’s age, behavior, attention span, stress level, or responsiveness to training. Shorter sessions do not constitute incomplete services and are conducted in the dog’s best interest to ensure effective and humane training.
3. Booking, Payment & Cancellation
(3a) Payment Requirements
A valid credit card is required at the time of booking and will be securely stored in the Company’s customer relationship management (CRM) system. The enrollment session will be charged to the card on file approximately twenty-four (24) hours prior to the scheduled session. The Company may charge this card for services rendered, late cancellations, no-shows, or other applicable fees in accordance with these Terms & Conditions. If a scheduled charge or payment attempt is unsuccessful, the client will be promptly notified and agrees to provide updated payment information upon request.
For clients utilizing financing, payment plans, or alternative payment methods, a valid credit card must still remain on file for the purpose of charging applicable cancellation or no-show fees.
(3b) Financing & Discounts
Financing: Training packages over $200 are eligible for financing through approved third-party providers, including Affirm, Klarna, or Afterpay, subject to provider approval and their individual terms and conditions. The Company is not responsible for financing decisions, payment schedules, or disputes handled by third-party providers.
VerifyPass Discount: Clients who qualify for VerifyPass are eligible for a 10% discount on training packages. Eligible participants include:
- Military and Veterans – Active Duty, Veterans & Retirees
- First Responders – Police, Fire, and EMT
- Healthcare Workers – Doctors, Nurses, and staff
- Students – University Students
- Teachers – Pre-K, K-12, and Professors
Verification via VerifyPass is required at the time of booking.
Combination with Credit: The $50 enrollment credit can be combined with the VerifyPass discount, but no other discounts or promotions may be applied.
Restrictions: No discount applies to single add-on sessions.
(3c) Cancellation & No-Show Policy
Cancellations with less than 24 hours’ notice will incur a $60.00 late cancellation fee.
No-shows will incur the same fee.
After three cancellations or no-shows, future services may be terminated without refund.
(3d) Refund Policy (Prorated – Time-Limited)
Refunds are available only for sessions not yet completed and are subject to the following terms:
Refund Request Deadline: All refund requests must be submitted in writing within ten (10) calendar days of the Client’s first completed training session within a purchased package. The Enrollment Session does not count toward this refund request period. Refund requests submitted after this ten (10) day period will not be honored, and no refunds will be issued regardless of remaining sessions.
Enrollment Session: The Enrollment Session is non-refundable, except if canceled by the Company. The $50 enrollment credit toward a training package applies only after the session is completed.
Training Packages: Refunds for training packages are prorated based on the number of sessions remaining in the package at the time the refund request is submitted. All completed sessions are non-refundable.
Processing Time & Method: Approved refunds will be processed within fourteen (14) business days, minus any applicable cancellation or no-show fees, and issued to the original form of payment unless otherwise required by law.
(3e) Pricing Changes
We reserve the right to modify, update, or adjust service pricing at any time in response to changes in operational costs, service offerings, or third-party processing fees. Clients will be notified of any pricing changes via email or updates posted on the Company’s official website prior to the effective date of such changes as they relate to future services. Prices confirmed at the time of booking shall remain valid for that specific appointment, unless otherwise stated in writing by the Company.
4. Required Documentation
Clients must submit all required forms within 24 hours of first notice. Sessions remain tentative until forms are reviewed and approved. Failure to submit forms on time may result in cancellation. If payment was made and the session is canceled for missing forms, a full refund will be issued.
(4a) Dog Health & Behavior Disclosure
Client represents that their dog is in good general health and free from contagious illness at the time of training. Client agrees to disclose any medical conditions, medications, bite history, aggression, reactivity, or other behavioral concerns prior to the start of services. Failure to disclose such information may result in immediate termination of services without refund.
5. Rescheduling Policy
Clients may reschedule up to three times with at least 24 hours’ notice. Additional changes require written approval. Exceptions may be made for documented medical emergencies or at the Company discretion. Excessive rescheduling may lead to service termination.
6. Late Arrival
Trainers will wait up to 15 minutes past the scheduled time. If the Client does not arrive or show up within this window, the session is forfeited, and the no-show fee applies. Sessions cut short due to late arrival are not eligible for refund or considered incomplete, regardless of the scheduled duration.
7. Participation and Compliance
Client agrees to actively participate, follow training instructions, and promptly report concerns or changes in behavior. Failure to comply may result in discontinued services without refund.
The Company reserves the right to require the use of safety equipment, including but not limited to leashes, muzzles, barriers, or management tools, or to refuse to continue services if safety concerns arise at any time.
8. Termination by the Company
Services may be terminated immediately for:
- Non-payment;
- Repeated breaches of this Agreement;
- Unsafe or inappropriate behavior by Client or dog.
No refunds will be provided upon termination under these circumstances.
Termination notices may be delivered in person, electronically (email), and/or through the Client Portal. Client acknowledgment or signature is NOT required for termination to take effect.
9. Assumption of Risk & Limitation of Liability
Client acknowledges that participation in dog training carries inherent risks, including but not limited to: dog bites, scratches, behavioral setbacks, injuries to self, third parties, pets, or property. These risks may arise during training sessions or at any time thereafter as a result of the dog’s behavior, handling, use of equipment, or participation in training activities, whether supervised or unsupervised.
Client voluntarily assumes all such risks and responsibilities. To the fullest extent permitted by law, BarkNBondK9Solutions, LLC, its owners, trainers, contractors, and agents shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the services, whether during or after training, except in cases of gross negligence or willful misconduct.
10. Indemnification
Client agrees to indemnify and hold harmless BarkNBondK9Solutions, LLC, its owners, trainers, contractors, and agents from all claims, liabilities, damages, or expenses (including attorneys’ fees) arising from:
- Client’s breach of this Agreement;
- The behavior or actions of Client’s pet;
- Client’s failure to follow instructions or precautions.
11. Insurance
The Company carries professional liability insurance, which does not cover damages caused by Client negligence or misconduct. Clients are encouraged to carry pet insurance.
12. Conduct Policy
Clients must behave toward the Company staff, animals, and members of the public in a respectful, safe, and appropriate manner at all times, regardless of location. Any behavior that is abusive, aggressive, harassing, threatening, or otherwise unsafe—whether verbal or physical—will result in the immediate termination of services without refund and permanent disqualification from all future bookings.
The Company reserves the right, at its sole discretion, to determine what constitutes inappropriate conduct and to take immediate action, including discontinuing services on-site and reporting the incident to relevant authorities when necessary.
13. Trainer Identification
All trainers are background-checked and carry official company identification. Proof of insurance and required permits are also available upon request.
14. Confidentiality
All personal and pet information provided to the Company is strictly confidential. Paper forms are digitized and securely destroyed within 30 days from the date of signature. The Company will not disclose client or pet information to any third party except as required by law or with explicit client authorization.
15. Parking Authorization & Access
Clients authorize Company and its trainers to park in legal, permitted areas on or near the Client’s property, including guest spaces, HOA-approved zones, public parking where permitted, or the Client’s assigned parking space only if the Client provides explicit authorization in advance.
Clients confirm they have the legal right to allow use of any designated parking space and accept responsibility for any parking violations, citations, towing, fines, fees, or related costs arising from such authorization. Clients are responsible for ensuring trainers are informed of authorized parking locations and any applicable parking restrictions prior to the scheduled session.
The Company is not responsible for parking citations, towing, immobilization, property damage, or related fees, and any such charges may be invoiced to the Client listed below and are due upon receipt. The Company is not responsible for parking citations, towing, or related fees, regardless of where the trainer parks, and such charges may be invoiced to the Client.
16. Non-Payment & Collections
Fees are due as invoiced. Failure to pay may result in suspension of services, referral to collections, or legal action. Clients are responsible for all costs incurred in recovering unpaid fees, including attorney fees, court costs, and collection agency fees. The Company reserves the right to pursue all remedies available under applicable law.
17. Location Sharing & Mileage Tracking
Trainers will share their real-time location approximately 30 minutes prior to arrival. Mileage related to in-person training is tracked for business and tax purposes and is handled in accordance with our Privacy Policy.
18. Service Area, Licensure & Service Restrictions
The Company is a registered business operating in Miami-Dade County, Florida, offering mobile and virtual dog training services throughout Miami-Dade, as permitted by applicable local laws. Training sessions are conducted at the Client’s designated location, in permitted public spaces, or virtually, as mutually agreed upon in advance.
The Company does not provide transportation services for dogs or clients under any circumstances. The company does not operate, nor is it licensed to operate, any kennel, boarding, daycare, or pet transportation service. Clients are solely responsible for transporting their pets and for their care outside of scheduled training sessions.
19. Modifications
The Company may propose updates to this Agreement from time to time. Any such updates or changes will require the Client’s written acceptance via a new contract or addendum. Continued use of services without signing the updated agreement does not constitute acceptance of modified terms. If the Client does not accept the updated Agreement, current terms remain in effect.
20. Governing Law & Jurisdiction
This Agreement shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflicts of law provisions. Any legal action or proceeding arising under or relating to this Agreement shall be brought exclusively in the state or federal courts located in Miami-Dade County, Florida, and the parties hereby irrevocably consent to the jurisdiction and venue of such courts.
21. Severability
If any provision of this Agreement is found to be invalid or unenforceable by a court of law, the remaining provisions shall remain in full force and effect.
22. Waiver
Failure by the Company to enforce any provision of this Agreement shall not constitute a waiver of its rights to do so in the future.
23. Force Majeure
The Company shall not be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, government actions, or other unforeseen events.
24. Electronic Signature
Client agrees that electronic signatures and electronic records shall be considered legally binding and equivalent to original signatures.
25. Entire Agreement
This document, together with any signed addenda or updates, constitutes the entire Agreement between the parties and supersedes all prior agreements, whether written or oral. No modifications or amendments are valid unless signed in writing by both the Client and an authorized representative of the Company.
26. Dispute Resolution
In the event of any dispute, claim, or disagreement arising out of or relating to this Agreement or the services provided, both the Client and BarkNBondK9Solutions, LLC agree to attempt to resolve the matter through good faith negotiations.
If a resolution cannot be reached informally, both parties agree to submit the dispute to mediation in Miami-Dade County, Florida, before pursuing any other legal remedy. Mediation shall be conducted by a mutually agreed-upon neutral third party. The cost of mediation shall be shared equally by both parties.
If mediation fails to resolve the issue, either party may then pursue legal action as permitted under Section 20 (Governing Law & Jurisdiction). Both parties agree to waive their right to a jury trial and instead submit to a bench trial in the applicable court.
Nothing in this clause shall prevent either party from seeking injunctive relief or other equitable remedies for urgent matters.
Acknowledgment (For Display Purposes Only)
These Terms and Conditions are provided for review. All Clients are required to read, understand, and sign this Agreement prior to the commencement of any services with BarkNBondK9Solutions, LLC.